What's in 4,000 stories? What about 100?
Two contrasting weeks working on very different narrative projects - both fascinating in their own right. And both doing SenseMaker™ analysis under time pressure, but with datasets that couldn't have been more different.
- At a conference with friends in the US, we gathered people's feedback on a particular organisational issue. Over two days, we collected just over 100 stories - about 8,000 words. Two of which were swearwords - I love it that people drop the pretence when they give feedback like this. Closing the survey at 8pm on the Thursday night, I had a few hours to analyse and feedback to the plenary session on the final day.
The analysis itself was actually straightforward and fascinating - the difficult bit was deciding what had to be left out in the final version - I had only 20 minutes to present. And then generating the slides from the material. The results were well-received - and as always happens with narrative research, there were plenty of "oh! Really?" moments, as well as humorous ones
- The second project has been a much larger affair. Over 4,000 stories collected over the past couple of months. Initial analysis of topline trends and outliers is easy - and equally fascinating. Again, it's possible to get headlines and interesting materials quickly from this much material but then you get into the nuances and hypotheses that arise from the first cut of results.
A different difficulty arises here - there are so many interesting routes to take through the analysis: -
- What happens as level of education goes up? Age?
- If I combine ideas about the future with ideas about poverty how do the results look? And then level of education? And age?
- How do all of the above change depending on a) time of day b) day of the week c) where we collected
The answer to both is, of course, to know what's interesting to the project owners and put degrees of focus in those areas after the initial top-level analysis. And to look for evidence around some of the key assumptions - are they right or misjudged? And to indulge in a small amount of exploration according to my own instincts - after all this time working in this field I've got a good (but not infallible) sense of spotting oddities and anomalies that need to be highlighted.
- Narrative (100)
- Organisational culture (95)
- Communications (93)
- Complexity (77)
- SenseMaker (77)
- Changing organisations (42)
- Cognitive Edge (37)
- Narrate news (35)
- narrative research (32)
- Cognitive science (25)
- Tools and techniques (25)
- Conference references (24)
- Recommendations (20)
- datespecific (20)
- Leadership (17)
- Employee engagement (16)
- Storytelling (15)
- Culture (13)
- Events (11)
- UNDP (11)
- Cynefin (10)
- hints and tips (10)
- internal communications (8)
- Engagement (7)
- Knowledge (6)
- M&E (6)
- customer insight (6)
- tony quinlan (6)
- Branding (5)
- Stories (5)
- culture change (5)
- Children of the World (4)
- Dave Snowden (4)
- Changing organisations (3)
- Courses (3)
- GirlHub (3)
- Medinge (3)
- Travel (3)
- anecdote circles (3)
- development (3)
- knowledge management (3)
- merger (3)
- micro-narratives (3)
- monitoring and evaluation (3)
- presentations (3)
- BRAC (2)
- Bratislava (2)
- Egypt (2)
- ILO (2)
- Narattive research (2)
- Roma (2)
- Uncategorized (2)
- VECO (2)
- citizen engagement (2)
- corporate culture (2)
- counter-terrorism (2)
- customer satisfaction (2)
- diversity (2)
- governance (2)
- impact measurement (2)
- innovation (2)
- masterclass (2)
- melcrum (2)
- monitoring (2)
- narrate (2)
- organisation culture (2)
- organisational storytelling (2)
- research (2)
- sensemaker case study (2)
- sensemaking (2)
- social networks (2)
- speaker (2)
- strategy (2)
- workshops (2)
- 2012 Olympics (1)
- Adam Curtis (1)
- Allders of Sutton (1)
- CASE (1)
- Cabinets and the Bomb (1)
- Central Library (1)
- Chernobyl (1)
- Christmas (1)
- Disaster relief (1)
- Duncan Green (1)
- ESRC (1)
- Employee surveys (1)
- European commission (1)
- Fail-safe (1)
- Financial Times anecdote circles SenseMaker (1)
- FlashForward (1)
- Fragments of Impact (1)
- Future Backwards (1)
- GRU (1)
- Girl Research Unit (1)
- House of Lords (1)
- Huffington Post (1)
- IQPC (1)
- Jordan (1)
- Joshua Cooper Ramo (1)
- KM (1)
- KMUK2010 (1)
- Kharian and Box (1)
- LFI (1)
- LGComms (1)
- Lant Pritchett (1)
- Learning From Incidents (1)
- Lords Speaker lecture (1)
- MLF (1)
- MandE (1)
- Montenegro (1)
- Mosaic (1)
- NHS (1)
- ODI (1)
- OTI (1)
- Owen Barder (1)
- PR (1)
- Peter Hennessy (1)
- Pfizer (1)
- Protected Areas (1)
- Rwanda (1)
- SenseMaker® collector ipad app (1)
- Serbia (1)
- Sir Michael Quinlan (1)
- Slides (1)
- Speaking (1)
- Sutton (1)
- TheStory (1)
- UK justice (1)
- USS vincennes (1)
- United Nations Development Programme (1)
- Washington storytelling (1)
- acquisition (1)
- adaptive management (1)
- afghanistan (1)
- aid and development (1)
- al-qaeda (1)
- algeria (1)
- all in the mind (1)
- anthropology (1)
- applications (1)
- back-story (1)
- better for less (1)
- case study (1)
- change communications (1)
- change management (1)
- citizen experts (1)
- communication (1)
- communications research (1)
- complaints (1)
- complex adaptive systems (1)
- complex probes (1)
- conference (1)
- conferences (1)
- conspiracy theories (1)
- consultation (1)
- content management (1)
- corporate values (1)
- counter narratives (1)
- counter-insurgency (1)
- counter-narrative (1)
- creativity (1)
- customer research (1)
- deresiewicz (1)
- deterrence (1)
- dissent (1)
- downloads (1)
- education (1)
- employee (1)
- ethical audit (1)
- ethics (1)
- evaluation (1)
- facilitation (1)
- fast company (1)
- feedback loops (1)
- financial services (1)
- financial times (1)
- four yorkshiremen (1)
- gary klein (1)
- georgia (1)
- girl effect (1)
- girleffect (1)
- giving voice (1)
- globalgiving (1)
- harnessing complexity (1)
- impact evaluation (1)
- impact measures (1)
- information overload (1)
- informatology (1)
- innovative communications (1)
- john kay (1)
- justice (1)
- kcuk (1)
- keynote (1)
- leadership recession communication (1)
- learning (1)
- libraries (1)
- likert scale (1)
- lucifer effect (1)
- marketing (1)
- minimum level of failure (1)
- narrative capture (1)
- narrative sensemaker internal communications engag (1)
- natasha mitchell (1)
- navigating complexity (1)
- new york times (1)
- newsletter (1)
- obliquity (1)
- organisation (1)
- organisational development (1)
- organisational memory (1)
- organisational narrative (1)
- patterns (1)
- pilot projects (1)
- placement (1)
- policy-making (1)
- population research (1)
- presentation (1)
- protocols of the elders of zion. (1)
- public policy (1)
- public relations (1)
- qualitative research (1)
- quangos (1)
- relations (1)
- reputation management (1)
- resilience (1)
- revenge (1)
- ritual dissent (1)
- road signs (1)
- safe-fail (1)
- safe-to-fail experiments (1)
- sales improvement (1)
- satisfaction (1)
- scaling (1)
- seminar (1)
- seth godin (1)
- social coherence (1)
- social cohesion (1)
- solitude (1)
- stakeholder understanding (1)
- strategic communications management (1)
- strategic narrative (1)
- suggestion schemes (1)
- surveys (1)
- survivorship bias (1)
- targets (1)
- tbilisi (1)
- the future backwards (1)
- tipping point (1)
- training (1)
- twitter (1)
- upskilling (1)
- values (1)
- video (1)
- voices (1)
- weak links (1)
- zeno's paradox (1)
- November 2024 (1)
- October 2024 (1)
- September 2024 (2)
- March 2020 (1)
- November 2019 (1)
- August 2019 (1)
- May 2019 (2)
- April 2019 (1)
- November 2018 (2)
- May 2018 (2)
- March 2018 (1)
- February 2018 (1)
- December 2017 (1)
- October 2017 (3)
- September 2017 (1)
- July 2017 (1)
- March 2016 (1)
- February 2016 (1)
- January 2016 (1)
- July 2015 (3)
- May 2015 (1)
- March 2015 (2)
- February 2015 (1)
- December 2014 (1)
- November 2014 (1)
- September 2014 (3)
- August 2014 (1)
- July 2014 (2)
- June 2014 (6)
- May 2014 (3)
- April 2014 (3)
- March 2014 (5)
- January 2014 (4)
- December 2013 (2)
- October 2013 (1)
- August 2013 (1)
- June 2013 (1)
- May 2013 (1)
- March 2013 (1)
- January 2013 (2)
- November 2012 (2)
- October 2012 (4)
- September 2012 (3)
- November 2011 (3)
- August 2011 (1)
- July 2011 (1)
- May 2011 (4)
- April 2011 (3)
- March 2011 (4)
- February 2011 (8)
- January 2011 (8)
- December 2010 (2)
- November 2010 (5)
- October 2010 (8)
- September 2010 (5)
- August 2010 (2)
- June 2010 (1)
- April 2010 (2)
- January 2010 (1)
- December 2009 (2)
- November 2009 (3)
- October 2009 (1)
- January 2009 (1)
- July 2008 (4)
- June 2008 (1)
- March 2008 (2)
- January 2008 (3)
- November 2007 (4)
- October 2007 (1)
- September 2007 (1)
- August 2007 (4)
- May 2007 (3)
- March 2007 (1)
- February 2007 (6)
- January 2007 (3)
- November 2006 (8)
- October 2006 (8)
- September 2006 (2)
- August 2006 (5)
- July 2006 (13)
Subscribe by email
You May Also Like
These Related Stories