Business approaches for "complex" problems

With Andrew Moore at DAV Management, I've written a piece recently: "New approaches to 'big' problems". Edited with copy of the article, as it's no longer available from DAV Management.

New Approaches To Big Problems

It's a business piece talking about how new complexity-based approaches can offer major benefits in terms of better insights, reduced costs and greater customer loyalty over the traditional approaches to the problems. In particular, we talk about:

• using customer experience to drive innovation
• building empathy with your customers
• how to build early detection of (and hence fast response to) problems into your customer processes
• supporting sales reps when they are operating separately and in very difficult (complex) environments

And how the same, radically-different approaches offer better results than standard research/survey instruments for lower long-term costs.